Cancellation & Rescheduling Policy

• A 30% non-refundable deposit is required at booking and is applied to the total balance.
• A 3% credit card processing fee applies at booking and on the event day if you pay by card.
• Florida sales tax of 7% applies to the reservation.
• The remaining balance is due on the event day, before the party starts. Cash or card accepted.
• A valid credit or debit card is required to guarantee the reservation.

Your date is only confirmed once the deposit has been received.

We do not offer refunds. The deposit reserves your date and is non-refundable.

If, due to unforeseen circumstances, our game truck is not available on the date of your event, My Game Squad refunds 100% of what you prepaid.

• Canceled events may be rescheduled to another available date.
• Parties can be rescheduled only once.
• Cancellations within one week of the event may result in forfeiture of the deposit.
• The package cannot be changed after the reservation is made.

To reschedule, call or WhatsApp us at (305) 910-3644 with your reservation number and preferred new date.

The bus is closed and air-conditioned and works rain or shine. In case of lightning, very strong winds, flooding or a tropical storm, we reserve the right to reschedule your party for the safety of your guests, our staff and our equipment.

Standard pricing covers Miami-Dade and Broward south of I-595. North of I-595 a travel fee applies — call (305) 910-3644 before booking so we can quote it.

The bus needs about 30 feet of level parking (roughly 3 spaces). For parks, condominiums, HOAs and gated communities, the client is responsible for entry permissions and parking approval before the event day. My Game Squad is approved for Miami-Dade County Parks and Broward County Parks.